Privacy Policy

1. Introduction

SWAPD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the SWAPD platform, website, and mobile applications (collectively, the "Service"). By using the Service, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

Account Information: When you register, we collect your name, email address, username, and password. You may also provide a profile photo, bio, and location.

Shipping Information: To facilitate trades, we collect your shipping address, which is stored securely and shared with shipping carriers only as necessary.

Transaction Data: We collect information about your listings, trades, matches, messages, and payment transactions processed through the platform.

Usage Data: We automatically collect device information, IP addresses, browser type, pages viewed, swipe patterns, and interaction data to improve the Service.

Photos and Media: Photos you upload for listings are stored on our servers and may be visible to other users of the platform.

3. How We Use Your Information

We use your information to: provide, maintain, and improve the Service; facilitate trades and shipping between users; process payments and cash adjustments; personalize your experience including the discovery feed and match suggestions; communicate with you about trades, account updates, and promotions; detect and prevent fraud, counterfeiting, and abuse; comply with legal obligations; and analyze usage patterns to improve the platform.

4. Information Sharing

We do not sell your personal information. We may share your information with: other users as necessary to facilitate trades (e.g., your shipping address is shared with carriers); third-party authentication partners who verify items at our warehouse; payment processors who handle transactions; shipping carriers who deliver items; service providers who assist with hosting, analytics, and customer support; and law enforcement or regulatory bodies when required by law.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure server infrastructure, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account information for as long as your account is active. Transaction records are retained for 7 years for legal and tax compliance purposes. Messages are retained for 2 years after a trade is completed. You may request deletion of your account and associated data at any time, subject to our legal retention obligations.

7. Your Rights

Depending on your jurisdiction, you may have the right to: access the personal information we hold about you; correct inaccurate information; delete your personal information; port your data to another service; opt out of marketing communications; and restrict or object to certain processing of your data. To exercise these rights, contact us at privacy@swapd.trade.

8. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, analyze usage patterns, and deliver relevant content. You can control cookie settings through your browser, but disabling cookies may affect the functionality of the Service.

9. Children's Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a user under 18, we will promptly delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on the platform or sending you an email. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@swapd.trade.